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Porting from telstra

Porting from telstra

SOLVED
craig0101
Rookie (LVL:3)

Porting from telstra

I have been waiting for 16 days for the final stage of porting to be completed for my number from Telstra Postpaid to Boost.  I have raised a formal complaint, referred to the TIO, and chased the problem almost every day but have achieved nothing.  I have had one phone call from the Telstra case manager, another call from the Boost porting team, and a number of emails congratulating me on joining Boost, my service is all up and running now etc, except that it's not.   A friend suggested cancelling the port to Boost, and try porting to Optus, then port back, but I"m not sure how possible that even is at this stage.  6 days until the TIO referral expires.  I get promises of immediate action and feedback from Telstra and Boost, and have received so many apologies, but all to no avail.  Does anyone have a suggestion about what to do next, or do I just wait for the TIO to jump in next Monday?  

1 ACCEPTED SOLUTION

Accepted Solutions
craig0101
Rookie (LVL:3)

Re: Porting from telstra

My case manager has rung me to advise the process is complete.  I have accepted their offer.  Apparently the problem was caused by teething problems with a new system they're installing.  I am glad the saga is finished.

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3 REPLIES 3
craig0101
Rookie (LVL:3)

Re: Porting from telstra

Just to be fair to Boost, I don't want to complain then leave it sitting. I haven't heard anything from my case manager for 6 days, but tonight I seem to have service and can send texts and make calls.  The Boost app doesn't show my ported number, but I'm glad for even a little progress!  Hopefully in the next 24 hours the process will be complete. 

craig0101
Rookie (LVL:3)

Re: Porting from telstra

Just before 6pm tonight I received an email saying the process was complete.  My sim now thinks it is the number that was ported on 20/9. Four whole weeks, but at last, it's done.  I have told the TIO that the problem is resolved, and wait for further info from the case manager about the issue.

craig0101
Rookie (LVL:3)

Re: Porting from telstra

My case manager has rung me to advise the process is complete.  I have accepted their offer.  Apparently the problem was caused by teething problems with a new system they're installing.  I am glad the saga is finished.

View solution in original post