Boost Mobile Community
Got a Question? Search Current Forums
cancel
Showing results for 
Search instead for 
Did you mean: 

Porting from amaysim taking more than 4 days

Porting from amaysim taking more than 4 days

Highlighted
Rookie (LVL:3)

Porting from amaysim taking more than 4 days

It's now been four business days since I attempted to port my mother's number from Amaysim to Boost (activation attempt made on Jan 2, 2020) . Is this normal?

 

If there is a delay, we would appreciate at least an email update.

1 REPLY 1
Highlighted
Rookie (LVL:3)

Re: Porting from amaysim taking more than 4 days

I used the 24x7 chat and it appeared that the porting process was "stuck in a pending status, and needs to be resubmitted".

 

Chat agent was very helpful and after resubmitting the details required, the porting completed within one hour.

 

The system could still be improved - an email to my mother indicating the above would have been very useful and I would have contacted chat support much sooner.

 

So my advise: if nothing happens within 24 hours, contact chat immediately. Don't wait around like I did.

Tags (2)