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Ordering a new sim

Ordering a new sim

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Rookie (LVL:4)

Ordering a new sim

Hi I am trying to order new Sim card for $250 (original $300) but

intsead it is just giving me message as 

'Sorry, we are unable process your order. For assistance, please visit your nearest Telstra store'

 

how to place an order?

 

I was trying to call and was queed more than 1 hour?

 

is that custmer service is so bad???

Is that IT service is so bad that can not even place the order?