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Number porting

Number porting

Spectator

Number porting

I recently came to boost from vodafup. Why after 4 phone calls can’t boost complete the porting of my number? Why does any activity with ant telco take an hour or two and numerous phone calls. I’ve asked boost but they don’t know the answer, and they still can’t fully port my existing number.

If telcos can’t do telco the where do we go?

Ben

 

 

 

 

 

 

 

 

1 REPLY
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Community Manager

Re: Number porting

Hi Weisengrund, 
 

If the port seems to be taking an excessive amount of time (more than 2-3 business days) it's quite often an indicator that the port has failed, or there is an issue with the company you are porting from not releasing the number, most often because the information given did not match the records held by the carrier you're parting company with so they won't let it go as you would rightly expect

 

Name and date of birth is normally all that's needed for a port to be approved but if for whatever reason the details held aren't accurate the port will fail. I suggest you first call your old provider to check that the order has completed and the port is ready to come to Boost. 

Let us know how you go. 

Regards -