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Live chat operator asks me to call. But 1258881 says "your call couldn't be connected"

Live chat operator asks me to call. But 1258881 says "your call couldn't be connected"

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Rookie (LVL:3)

Live chat operator asks me to call. But 1258881 says "your call couldn't be connected"

I need to change delivery address for an order.

Live chat operator says I have to call 1258881. But the number says "your call couldn't be connected. Please check your number and call again". I am using a Vodafone number.

What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions
Professional (LVL:4)

Re: Live chat operator asks me to call. But 1258881 says "your call couldn't be connected"

Try 1800 026 678 instead.
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Helpful Links:
Outage in your area? - Check for outages on the network
Need help with an account issue? - LiveChat 24x7 here
Recharge, Int. Call and Roaming Options - Rates page
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I am not a Boost or Telstra Employee, but I have a reasonably strong knowledge of technology in general. Just here to help when I can.

This Community is for Boost Australia, but if you are looking for Boost Mobile USA click here, or for their community here
6 REPLIES
Professional (LVL:4)

Re: Live chat operator asks me to call. But 1258881 says "your call couldn't be connected"

Try 1800 026 678 instead.
----------
Helpful Links:
Outage in your area? - Check for outages on the network
Need help with an account issue? - LiveChat 24x7 here
Recharge, Int. Call and Roaming Options - Rates page
----------
I am not a Boost or Telstra Employee, but I have a reasonably strong knowledge of technology in general. Just here to help when I can.

This Community is for Boost Australia, but if you are looking for Boost Mobile USA click here, or for their community here
Rookie (LVL:3)

Re: Live chat operator asks me to call. But 1258881 says "your call couldn't be connected"

Thanks. That works.

Spectator

Re: Live chat operator asks me to call. But 1258881 says "your call couldn't be connected"

I just want to comment that this number still doesn't work today. Why are you advertising a contact help number on the help page that doesn't work?

Professional (LVL:4)

Re: Live chat operator asks me to call. But 1258881 says "your call couldn't be connected"

That number only works when calling from a boost service.
----------
Helpful Links:
Outage in your area? - Check for outages on the network
Need help with an account issue? - LiveChat 24x7 here
Recharge, Int. Call and Roaming Options - Rates page
----------
I am not a Boost or Telstra Employee, but I have a reasonably strong knowledge of technology in general. Just here to help when I can.

This Community is for Boost Australia, but if you are looking for Boost Mobile USA click here, or for their community here
Rookie (LVL:3)

Re: Live chat operator asks me to call. But 1258881 says "your call couldn't be connected"


DrQ wrote:
That number only works when calling from a boost service.


Here's what the operator told me though:

 

Jeremy: do I have to use Boost mobile to call this number?
Palash:

Yes please try to call from there.


Jeremy: no you are not answering my question.
Jeremy: I am using Vodafone. Am I able to call 1258881 using Vodafone?
Palash:

No.


Jeremy: so I will have to use Boost mobile to call this number correct?
Palash:

Yes, That's correct.


Jeremy: I do not know anyone who uses Boost mobile. How do I call?
Palash:

You can call by vodafone number also but you get a charge for that.


Jeremy: but the number says "your call couldn't be connected, please check your number"
Palash:

Try to call from different number Jeremy.
Professional (LVL:4)

Re: Live chat operator asks me to call. But 1258881 says "your call couldn't be connected"

Oh such 'wonderful' help from Palash... *sigh*
----------
Helpful Links:
Outage in your area? - Check for outages on the network
Need help with an account issue? - LiveChat 24x7 here
Recharge, Int. Call and Roaming Options - Rates page
----------
I am not a Boost or Telstra Employee, but I have a reasonably strong knowledge of technology in general. Just here to help when I can.

This Community is for Boost Australia, but if you are looking for Boost Mobile USA click here, or for their community here