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I suspect you may have posted on the wrong forums. This forum is for Boost AUSTRALIA (note the ".com.au" in the URL).
That phone model is sold by Boost Mobile US.
The US based Boost community forums URL is https://community.boostmobile.com/.
This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/