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How do I keep my existing number?
To bring your number across from another provider, you’ll need some additional information.
If your existing number is on a plan, you will need your account number with your current provider. If your existing service is on Pre-Paid, you will need to make sure your date of birth and the spelling of your name is an exact match to the details held by your current provider. On your smartphone, tablet or PC, go to activate.boost.com.au Select ‘Bring my phone number’
How do I bring my Telstra number to Boost
If you are porting from Telstra to Boost Mobile, you will need a special blank Boost Mobile SIM. Please call 1800 100 933 (8am-9pm AEST, 7 days) and we will send one out to you.
If you’re in metro Sydney, Melbourne, Adelaide, Perth, Canberra, Darwin, Hobart or Brisbane, you’ll receive it the next day (if your order is placed before 4pm).
When your blank SIM arrives, contact Boost on 1800 100 933 (8am-9pm, 7 days) to activate it and they will do the rest for you!
Good to know:
Your number will still be active with your current provider while you wait for it to transfer to Boost
It should take between 4-24 hours to activate. If it takes longer there may be an issue with the port so please get in touch with our customer care team on 1800 100 933 and they will be able to sort out what the issue is.
How do I know when it’s switched?
Your service with your previous provider will stop working. We’ll also send you an SMS or email as soon as your number has been switched to Boost.
To start using your service:
Turn your phone off
Insert your Boost Pre-Paid SIM
Turn your phone back on
Start using your new service
Good to know:
Once your Boost Pre-Paid service is active, you may need to recharge.
Get more tips to manage your Pre-Paid service here