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Can't transfer number, lost current sim

Can't transfer number, lost current sim

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Rookie (LVL:3)

Can't transfer number, lost current sim

I'm trying to activate my new sim and port my number from another provider.

 

Been on hold on the 1800 number for 25 minutes, does anyone know how I can do this without having to receive a text on my existing number?

 

Obviously can't do that! I can't go in and get a replacement existing sim either to receive the text because I'm in 14 days forced isolation.

1 REPLY 1
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Community Founder

Re: Can't transfer number, lost current sim


@rayjay wrote:

....does anyone know how I can do this without having to receive a text on my existing number?

 

Obviously can't do that!


The receiving of SMS is for security purposes (to ensure it is your number). You need to be able to get that SMS.

Note that if it is just out of credit with the other provider, SMS receival is normally free.

If the number on the old provider is expired/cancelled on the previous provider, you won't be able to transfer it.

 


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