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Can't get pass verify ID when porting from Catch Connect

Can't get pass verify ID when porting from Catch Connect

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Rookie (LVL:3)

Can't get pass verify ID when porting from Catch Connect

Hi there,

 

I am porting from Catch Connect but unable to get pas verify ID.

 

Doesn't really say why but only get a "Get Help" button after submit my id.  

 

Calling Boost support number only get send a text message with url to the activate page.

 

Can I please get help with this ?

3 REPLIES 3
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Spectator

Re: Can't get pass verify ID when porting from Catch Connect

I'm having the same issue, coming from Kogan. Need to activate asap as my prepaid is running out.

Tags (1)
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Rookie (LVL:3)

Re: Can't get pass verify ID when porting from Catch Connect

Having seen a couple of posts, quite a few people have similar issue with Boost's online ID verification.

Not sure if it's because of carrier.

 

Does anyone from Boost actually actively looking at these postst ?

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Rookie (LVL:3)

Re: Can't get pass verify ID when porting from Catch Connect

finally was able to talk to Support team. Select 1->2 from prompt to talk to a human.

they were able to sort it out with my Medicare card. For some reason, driver licence or passport didn't work.  Port comes through by end of the day.