I activated my boost sim on Friday and I received an SMS saying that it should take 24, it has still not activated and I am still waiting, I activated the sim from my phone. also can't call support since I have no service.
Boost support would be best placed to see what has happened with your service.
You can call Boost Australia support for free from any phone.
PH: 1800 100 933
* I am a Boost Australia customer. This is a peer to peer community where users help each other.
1800 number is not available from this stupid boost SIM card that still isn't registered. Had I known it was going to take this long I would not have wasted my time and money. This is an absolute joke and I even registered with the new number that came with the SIM I purchased so why can't boost get there act together? Every other carrier can activate a SIM in under 4 hrs. Time is money and boost is a waste of it, time to contact the ombudsmen and seek retribution for lost income.
This has been the worst mobile network experience I've ever had.
First I purchased a $30 sim card online for $15 - 7 days ago... it has not even been shipped yet!!!!...
Other mobile networks like Vodaphone express post their Mobile sim cards on the same day!!!!!
I requested a refund with the compliance manager's email... still no response..
So then I went and bought a Boost $30 sim card starter kit (in case I get my refund) yesterday from Big W.
I registered my new Boost Mobile sim card and receieved a new number - I then got an sms claiming it would take less than 4 hours to activate.. it's now been 15 hours and it's still not active...
I've read in this forum to call the 1800 number to speak to customer support.. how the hell can you do that when the sim is not active!!!!
What the hell is going on with this company????????
This company must be scam artists or something. Bought a prepaid sim for a new number and activated it 3 days ago. It's still not activated.
I wouldn't mind so much if I could actually contact the company to get this sorted. I tried calling the hotline but can't get through to a real person. Online "live chat" directs you to FAQs. Save yourself the money and trouble and go to another company!
I feel your pain ! I'm going through this situation right now ! I am trying to contact a Boost Rep through 'Chat' using another device...but even Boost Chat doesn't work. The 1800 number doesn't work & after spending hours trying to get this sorted over the past week...it looks like today is going to be another write-off spending more valuable time trying to sort out this mess !
Hope your situation had a happy ending. Wish me luck !
I'm having the exact same issue ... I'm waiting for my port number to activate and it's been since Monday.
is your sim activated now?