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Boost Mobile claims to have live chat but it is non existent

Boost Mobile claims to have live chat but it is non existent

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Spectator

Boost Mobile claims to have live chat but it is non existent

I go to the chat page and it says "wanna have a chat" and offers phone numbers. https://boost.com.au/live_chat_help_page/

 

But you cannot click on "Live Chat (24x7)". Does Boost Mobile have live chat or not?

 

Also unsure why the phone support is affected by COVID-19. Can't they just take their computers home and a headset and take calls from there? It is what happens at the company where I work.

 

Thanks

2 REPLIES 2
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Community Founder

Re: Boost Mobile claims to have live chat but it is non existent

The live chat button is underneath the Live Chat (24×7) heading. It should be an orange button, and named "CHAT WITH US".

You may have a popup blocker or something blocking the button appearing in the browser

BoostLiveChat Button.jpg

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/

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Rookie (LVL:3)

Re: Boost Mobile claims to have live chat but it is non existent

It's a useles robot chat, tells you to do things you should have already done before looking to have a chat with customer service