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Bonus 40G data

Bonus 40G data

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Rookie (LVL:3)

Bonus 40G data

I activated the $150 sim and port my number to boost at 31 March, but waiting 4 days still don't have the bonus 40g data shown in my balance, it is cheating? Waiting so long to call CS, other way to talk with them?

3 REPLIES 3
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Community Founder

Re: Bonus 40G data

Have you checked in the Boost app?

In the app, press on the "more info" button, and double check in there (the bonus data will be a seperate field to the main data balance).

 

If it is defintely not there, you will need to speak to Boost support to get it fixed. Either on the phone, or via live chat. But be aware that there are delays to speak to them.

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/

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Rookie (LVL:3)

Re: Bonus 40G data

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no more info button in the app

Highlighted
Community Founder

Re: Bonus 40G data

That is with the page already open.

If you select the "press to close" arrow, you will see it says "press for more info" when it is not open all the way.

Either way, oit looks like the bonus datafield is missing (should be the field underneath data field), so you will need to contact Boost to get it sorted.

 

 

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/