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BOOST ACTIVATION ISSUE

BOOST ACTIVATION ISSUE

RMWR
Rookie (LVL:3)

Re: BOOST ACTIVATION ISSUE

Mate, same issue here.  I got on email saying it is activating automatically in 4-24 hours. And it was 3 days ago. Every time I ring, It said due to COVID XXXXXXX. And every time I emailed them, They reply with  'please ring the phone line'.

However, I accidentally bought 2 SIM. So when I emailed them to refund one of the SIM, it worked. There were actual people refund my money

 

cindykyc
Spectator

Re: BOOST ACTIVATION ISSUE

Since the email saying 4-24 hours waiting time, there was 10 days ago.

 

Anybody active yet? I am considering a refund. 

RMWR
Rookie (LVL:3)

Re: BOOST ACTIVATION ISSUE

Mate, there was a dude took an entire month. If you really need a new SIM, just refund

pvandenh
Community Founder

Re: BOOST ACTIVATION ISSUE

Anyone having issues should try to ring the new customer line and check the status manually. Apparently call wait times aren't as bad as they were.

 

New customers: 1800 100 933
(9am-9pm AEST, 7 days. Due to increased quarantine measures, wait times might be longer than normal.)

 

 


* I am a Boost Australia customer. This is a peer to peer community where users help each other.

bee51
Rookie (LVL:4)

Re: BOOST ACTIVATION ISSUE

OK, finally got it activated. Thanks. It was process of making sure the old sim is still active before they could transfer the number. My only mistake which I didn't know at the time was that one old sim card wasn't in my other phone which I thought it was to begin with.

 

Anyway, its done now.

 

Thanks will see if my 365day will live up to its hype.