Bought $30 prepaid sim online. Received it and tried to activate it online (keeping existing number). Account not getting activated, talked to customer care several times (activation fails at their end too), visited Telstra store for ID verification too (they deny helping Boost customers), so stuck with this useless sim.
Boost is hopeless when it comes to CS - maybe should changed their name to Boos instead. I feel your pain - am trying to get ownership changed and still waiting -more than two weeks and lost the chance to get the extra data which ended on 1/3/21