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3 days have passed they haven't sent my sim

3 days have passed they haven't sent my sim

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Spectator

3 days have passed they haven't sent my sim

They said "We’ll send you an email once your order has been shipped with a tracking number. " I haven't got the email after 3 days. I Called them twice and nobody answered,  after seeing other people's post here, I'm afraid this is the worst choice I've made on mobile plan.