what I get on My $20 plan is very different from what boost advertise!

[WozzaJ]

On the $20, 28day plan I use, I only get 100 minutes of calls and 2GB of data, yet they advertise it as unlimited calls and 5GB of data. So what's going on there Boost, why am I am I being short changed? Is it so I have to keep renewing so you make more money?!?!?

[pvandenh]

Did you maybe apply the recharge as an "add on" accidentally?

[WozzaJ]

Hi. No it was not resolved. I even tried several times with their online chat support and after some chat and getting nowhere each time, they then just stop responding. Without exaggeration, the worst company I have ever experienced trying to get support from - THE WORST. Even trying to get through to them is a complete nightmare. You can tell they are affiliated with Telstra - absolutely hopeless.

[pvandenh]

The other thing maybe it could be, is if you are on one of the old plans (they used to have a $20 one with 100 minutes of calls a few years back).

From your phone, dial #111# and on the screen the pops up, the first line should tell you what offer you are on currently (as example, mine says "Anytime Plus").

[WozzaJ]

Hi. It is an old plan and I told them that. It's a Boost Ultra Plan that I got 5 or 6 years ago. I would not of thought it would be rocket science to change it to the current $20 plan, but apparently it appears to be one for the too hard basket :/ Maybe they don't want to change it so they have the chance of getting a little bit more money out of me if I have to recharge earlier than 28 days. I'm not a huge cellular user and move from WiFi to WiFi, but do go over occasionally so would be nice to have what everyone else is getting for the same $20...