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difficult to reach a real support person for help

difficult to reach a real support person for help

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difficult to reach a real support person for help

My wife lost her mobile phone last Saturday. It has a BOOST prepaid SIM. We wish to have the old SIM card suspended and wish to request a replacement SIM from boost. We rang the boost 1800 number and were directed to "Message us". We tried three times. Each time started with a chatting with a "robotic" "person" and ended with a message like this:

"Passing you over to someone who can help. They'll have the conversation history and you'll get a notification in your browser once they've replied." But, then nothing happened. 

We provided our names, resident address and contact phone numbers, etc. via "Message us" - no responses at all!

We are thinking if we cannot get response and help from BOOST in another two days, we'll leave it.