Boost Mobile Community
Got a Question? Search Current Forums
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to access my account

Unable to access my account

Highlighted
Spectator

Unable to access my account

I'm unable to access my account the app says Wi-Fi is on which it isn't I've switched it on and off I've switched my phone on and off I've uninstalled the boost app and reinstalled it. I've tried to access by the internet. 

I recharge for 6 months about 2 months ago but have no access to my data when away from home I would not of used all my data as due to covid 19 I've been at home using my home Wi-Fi. How can I fix this it's very frustrating and inconvenient as I'm expecting to get what I pay for

1 REPLY 1
Highlighted
Community Founder

Re: Unable to access my account

If the app is not working for you, try dialing #111# to get the onscreen details of balance/expiry.

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/