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Unable to access my account

Unable to access my account


Unable to access my account

I'm unable to access my account the app says Wi-Fi is on which it isn't I've switched it on and off I've switched my phone on and off I've uninstalled the boost app and reinstalled it. I've tried to access by the internet. 

I recharge for 6 months about 2 months ago but have no access to my data when away from home I would not of used all my data as due to covid 19 I've been at home using my home Wi-Fi. How can I fix this it's very frustrating and inconvenient as I'm expecting to get what I pay for

Community Founder

Re: Unable to access my account

If the app is not working for you, try dialing #111# to get the onscreen details of balance/expiry.

* I am a Boost Australia customer. This is a peer to peer community where users help each other.