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Plan issue

Plan issue

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Rookie (LVL:4)

Plan issue

I bought a one-year plan on 25/02/2020 but expired on 25/08/2020? 
I talked with an agent online and he confirmed that my plan will expire on 25/02/2021. 
What happened?

6 REPLIES 6
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Rookie (LVL:4)

Re: Plan issue

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Rookie (LVL:4)

Re: Plan issue

I wasted so much time chatting with agents online yesterday and today. 
A couple of weeks ago, I received a message from Boost: your data will expire on 25/02/2020. I was shocked. So I went online to chat with an agent and he answered me very clearly: your plan will expire on 25/02/2021. 
Three days ago, I got the same message again. I chatted again. The agent confirmed again. I kept the chat record. That's the first photo.

this morning I found my phone is disconnected. So I went online chat again. The first guy said there should be no problem with my plan. He asked to turn off my phone for 5 minutes. It didn't solve any problem.

 I had to chat with different agent. That's the second photo. Different answer.

 I don't know what to do now 

the worst thing is I bought 4 SIM cards for my family.

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Rookie (LVL:4)

Re: Plan issue

It's very annoying that I can't talk to anyone face and face or show the photo to anyone. 
Anybody can tell me what to do?

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Rookie (LVL:4)

Re: Plan issue

I wish someone from Boost would answer my questions 

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Community Founder

Re: Plan issue

Note : this is a public forum manned by fellow customers.

You must speak to Boost support on the phone or via live chat. Or you could try a private message on their facebook page.

 

Good luck.

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/

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Rookie (LVL:4)

Re: Plan issue

I wasted too much time chatting online and phone 

they are hopelessly