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No support via live chat

No support via live chat

Spectator

No support via live chat

I tried to contact Boost via Live Chat (as I wanted to understand why auto recharge had failed yet Boost did not notify me). I got no response from Live Chat. I received a message from "SIMO Smiley Happy Boost's Virtual Assistant" to say "I’ll transfer you now.". I waited 20 mins and got no response. I then tried a second time and waited 1 hour 45 mins. I still got no response. I will now try to phone Boost instead.

 

I am posting this message in order to warn other Boost customers of this poor service.

2 REPLIES
Champion (LVL:1)

Re: No support via live chat

Hey @ashliem I don’t know if you can pass it on to the right team but it sounds like the bot is getting caught on transfers and might need to be checked over. Smiley Happy
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m13
Amateur (LVL:1)

Re: No support via live chat

I was having the same issues on Sunday morning when I tried. In the end I had to wait until I had the time to call to resolve my queries.