No support via live chat

[Wildflower]

I tried to contact Boost via Live Chat (as I wanted to understand why auto recharge had failed yet Boost did not notify me). I got no response from Live Chat. I received a message from "SIMO Boost's Virtual Assistant" to say "I’ll transfer you now.". I waited 20 mins and got no response. I then tried a second time and waited 1 hour 45 mins. I still got no response. I will now try to phone Boost instead.

I am posting this message in order to warn other Boost customers of this poor service.

[DrQ]

Hey @ashliem I don’t know if you can pass it on to the right team but it sounds like the bot is getting caught on transfers and might need to be checked over.

[m13]

I was having the same issues on Sunday morning when I tried. In the end I had to wait until I had the time to call to resolve my queries.