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New boost prepaid plans

New boost prepaid plans

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Sparky39
Rookie (LVL:4)

New boost prepaid plans

OK so I get a text message that says I will be updated on the 2nd March to latest prepaid plan with a link to get details which does not work?

So I go to Boost web site still says $20 5GB 28 day expiry but if I go to critical info says 20 Day expiry so what the hell will I get  20 is useless they already cut me back from 30 days to 28 days!

Can somebody clear the air for me?

1 ACCEPTED SOLUTION

Accepted Solutions
pvandenh
Community Founder

Re: New boost prepaid plans

Are you referring to this CIS? 

https://boost.com.au/CIS_25022019.pdf

 

If so, I think it is the font they have used. Makes that "28" appear like "20". If you copy that text and paste it somewhere in a different font style, you can see it clearer.

 

The only options for Boost plans are now 7 day, 28 day, or 12 month expiry.

 

You can see the changes between the old/new $20/28 day plans, see here :

https://boost.com.au/get-help/compare-your-anytime-plus-plan/#20_RECHARGE

Looks like the main change is removal of included international calls.

 

 


* I am a Boost Australia customer. This is a peer to peer community where users help each other.

View solution in original post

15 REPLIES 15
Grrrrr
Rookie (LVL:3)

Re: New boost prepaid plans

So im no optimist on this either. This sounds to me like

 

"Good news! Your service is about to be degraded. But don't worry, you don't need to do anything and it will cost just the same. Here is no useful information to explain this"

 

C'mon. Get it together. Degrade my plan and I will be leaving.

Sparky39
Rookie (LVL:4)

Re: New boost prepaid plans

Yes I was worried this was happening no longer so cheap, trying to get Boost in line with real Teltra charging

pvandenh
Community Founder

Re: New boost prepaid plans

Are you referring to this CIS? 

https://boost.com.au/CIS_25022019.pdf

 

If so, I think it is the font they have used. Makes that "28" appear like "20". If you copy that text and paste it somewhere in a different font style, you can see it clearer.

 

The only options for Boost plans are now 7 day, 28 day, or 12 month expiry.

 

You can see the changes between the old/new $20/28 day plans, see here :

https://boost.com.au/get-help/compare-your-anytime-plus-plan/#20_RECHARGE

Looks like the main change is removal of included international calls.

 

 


* I am a Boost Australia customer. This is a peer to peer community where users help each other.

View solution in original post

Grrrrr
Rookie (LVL:3)

Re: New boost prepaid plans

Yeah, but lets be clear on this.  

 

Whatever the changed, this is handled really badly.  The feeling is that something is is being removed/degraded on my plan.  I should NOT need to be a detective to figure that out.

 

Disclosure and transparency on this sucks.  So, not happy at all!

Sparky39
Rookie (LVL:4)

Re: New boost prepaid plans

Yes thanks same as I am on now except seem no internayional on the new plan which does not worry me!

Sparky39
Rookie (LVL:4)

Re: New boost prepaid plans

Agree

Grrrrr
Rookie (LVL:3)

Re: New boost prepaid plans

I just called them for clarity.

 

The lady on the phone said there is no changed to the 28-day plans.  Nothing.  The only change is for the annual plans which seems to get more expensive.  

 

so they texted me for no real reason.  Told me my plan is changing when ultimatly is not.  Then couldnt link me to information to tell me that.  It was clear that she had taken alot of calls on the matter.  Thier own call-centre call-in statistics must be going through the roof. 

 

What a train-wreck!

Sparky39
Rookie (LVL:4)

Re: New boost prepaid plans

Look at the post above and apparently you are correct all this for zip

pvandenh
Community Founder

Re: New boost prepaid plans

As I understand it (has been discussed in other forums also), Telstra/Boost are in the midst of changing backend systems.

This means customers that are still on all the old plans/offers are being migrated to the new system (with a single new set of plans). They are killing off all the old plans.

 

Depending on what plan each customer is currently on, the customer will either see some changes, or none at all.

 

As a reference of the impacts to each of the older offers.....

 

If you are being migrated from an UNLTD plan, this is the changes:

https://boost.com.au/get-help/compare-your-unltd-plan/

 

If you are being migrated from an UNLTD PLUS plan, this is the changes:

https://boost.com.au/get-help/compare-your-unltd-plus-plan/

 

If you are being migrated from an ANYTIME PLUS plan, this is the changes:

https://boost.com.au/get-help/compare-your-anytime-plus-plan/

 

If you are being migrated from an ANYTIME ULTRA plan, this is the changes:

https://boost.com.au/get-help/compare-your-anytime-ultra-plan/


* I am a Boost Australia customer. This is a peer to peer community where users help each other.