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Need copy of call and text records

Need copy of call and text records

Spectator

Need copy of call and text records

My car has been stolen and my insurance company wants a copy of my phone records.  I am using my mother's phone, unfortunately she passed away a couple of years ago, and I did not update the account to my name.  How do I get these records?  The insurance company won't look at my claim until I get the records.   Please don't tell me the insurance company can't ask for the records, that is not helpful, I have had legal advice and they can.  I just want the records so I can move on.  Thanks.

3 REPLIES
Professional (LVL:1)

Re: Need copy of call and text records

Just go on Boost Live Chat and identify yourself as your mum. You'll just need her full name and DOB. They may also ask you to;

"Please share any of two below mentioned information: 
Credit remaining (can be checked by dialing #100# or My Account) 
Last recharge date (can be checked by dialing #100# or My Account)
Last number dialed (can be checked through call history and My Account)"

 

Later on after you get sorted out with your car, I'd do a separate chat and explain the situation and get the name changed over etc.

Rookie (LVL:3)

Re: Need copy of call and text records

good idea forkface Smiley Very Happy

Rookie (LVL:3)

Re: Need copy of call and text records

Ride On Smiley Very Happy