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Calls to 1800 and 1300 Numbers

Calls to 1800 and 1300 Numbers

Spectator

Calls to 1800 and 1300 Numbers

I want to sign up for their long term expiry - 12 Months Plan - $150

I want to konow is 1800 / 1300 / 13 numbers included as a part of Unlimited Calls?

No where in the fine print it mentions 1800 and 1300 or 13 numbers.

 

Tried chat - first the operator said they are not part of Unlimited Calls

When I asked her to ask her manager, she said some 1800 are included.

Unsatisfied went to call centre lady. She said it is not inlcuded in the Unlimited Calls.

Infact I cannot make any calls to 1800 / 1300 numbers.

Is it true?

1 REPLY 1
Professional (LVL:1)

Re: Calls to 1800 and 1300 Numbers


@barkerbogan wrote:

I want to sign up for their long term expiry - 12 Months Plan - $150

I want to know is 1800 / 1300 / 13 numbers included as a part of Unlimited Calls?

No where in the fine print it mentions 1800 and 1300 or 13 numbers.

 

Usual poorly trained Telstra operators [on contract to Boost for all back room selvices!].

I have been with Boost for 4 years. 800, 1300, 13  are all included as Standard Numbers, in Aus.

If in doubt ring Boost's Sydney Corporate Head Office, for a TEAM LEADER (TL). Yes, they have real Australians you can talk to, when overseasTelstra stuff up! I have been given good TL follow up on 3 occasions.

Call 02 9299 9655; [BUT go to Corporate Head Office selection, if given choices, during business hours; Mon to Fri only. [do not let system or Corporate Operater,send you to overseas Call Centre again].

ASK Operator for TL, unless one answers. IF TL has to get another specialist, they usualy fix on spot. Or, will call back within 24 hours. ( I only had to chase call back on 1 occasion; so get name of Ist TL talked to, for reference, at 1st contact).

 

Suggest you Tell them that NOT defining, easily found 'Standard Numbers' definitions, leads to confusion & needs to be put online ASAP. This subject continualy comes up! 

Good luck, Shalama.