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Boost needs investigating by ACCC for misleading customers

Boost needs investigating by ACCC for misleading customers

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Rookie (LVL:4)

Boost needs investigating by ACCC for misleading customers

Misleading advertising strikes again.

Oh well I guess I'll go get a telstra sim

2 REPLIES 2
Champion (LVL:1)

Re: Boost needs investigating by ACCC for misleading customers

What is it that is being advertised misleadingly?
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Rookie (LVL:4)

Re: Boost needs investigating by ACCC for misleading customers

I bought a handset and it said I had $10 prepaid credit to start me off.

I looked up $10 prepaid and saw it was unlimited local calls for 7 days.

I made my first call and was kept on hold for 7 minutes and suddenly the call cut out and a message came on saying I had run out of credit.

Hardly 7 days!!

I finally found that I could still ring boost tech/ customer support and his answer was " you had $10 credit  not $10 prepaid credit" He couldn't explain it any more as it must not have been on his script.

Nowhere on the Boost website have I been able to find a definition for $10 credit that is not the $10 prepaid.

If they had been honest when I first read things and made a clear distinction, I would not have waited on hold with my call.

I therefore have a bitter taste in my mouth from hidden fine print and will be buying a recharge SIM from another company.