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BOOST REFUSING TO FOLLOW COMPLAINTS PROCESS OMBUDSMAN MENTIONS i NEED TO FOLLOW WHAT DO i DO??

BOOST REFUSING TO FOLLOW COMPLAINTS PROCESS OMBUDSMAN MENTIONS i NEED TO FOLLOW WHAT DO i DO??

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Rookie (LVL:3)

BOOST REFUSING TO FOLLOW COMPLAINTS PROCESS OMBUDSMAN MENTIONS i NEED TO FOLLOW WHAT DO i DO??

Hello

I have gone to live chat in which they asked all my personal information and then started typing and didn't respond for 45 minutes. 

I have gone to call boost I have chosen the technical support option then the option relating to my problem and it says we have sent you a link where you can chat to our employees but the employees read the messages and then ask you for your information then don't respond. I was in a live chat for over an hour and waited 45 minutes after giving personal information had sent over ten more messages and did not receive any form of response. 

I can't contact boost over the phone and the live chat does not respond after you give them your personal information.. what can I do?   The ombudsman says the phone companies have to follow a set complaint process but I can't even tell them what my issue is in the first place to make a complaint. 

Is my only option to just send transcripts and call logs to ombudsman? 


2 REPLIES 2
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Rookie (LVL:3)

Re: BOOST REFUSING TO FOLLOW COMPLAINTS PROCESS OMBUDSMAN MENTIONS i NEED TO FOLLOW WHAT DO i DO??

And before I get the short staffed because of covid answer.. the system automatically says there are no people to answer the chat, this person answered the chat and responded then ignored. 


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Rookie (LVL:3)

Re: BOOST REFUSING TO FOLLOW COMPLAINTS PROCESS OMBUDSMAN MENTIONS i NEED TO FOLLOW WHAT DO i DO??

I feel your pain. I was in a chat session with them a couple of nights ago. Firstly I was amazed that I actually got to chat to someone, but that soon turned to frustration and despair after an hour and a half of answering pointless repetitive questions, they stopped responding. Without doubt, the WORST support department ever!